ServiceNow CRM Specialist | Hybrid | c. £90k

Akkodis • Permanent • Remote (Manchester, Greater Manchester, England, United Kingdom) • £75k - £90k / year • 1w ago

ServiceNow CRM Specialist

UK Wide Hybrid | Permanent | Up to the high £90k + bonus and benefits

ServiceNow is making a bigger push into CRM, but there still are not many people who have spent years working across its newer customer products. The hiring manager knows that, so this is less about matching every module and more about finding someone who understands ServiceNow, CRM and how good customer operations should work.

I'm working with a large transformation consultancy that wants to build its capability in this area ahead of expected client demand. They need a senior consultant who can sit with a client, understand how their customer services currently operate and help them work out what the future should look like.

What You'll Be Doing

You'll lead discovery sessions with customer operations, service and technology teams. You'll look at existing customer journeys, processes and systems, identify where services are falling short and turn that into a sensible transformation roadmap and business case.

The work could involve customer case management, contact centre processes, field operations, self-service and workflow automation. You'll help shape solutions using either ServiceNow CSM or FSM, depending on the client and your own background. You may also be asked to help clients understand where ServiceNow fits alongside established CRM platforms such as Salesforce.

This is not a hands-on development role. The wider consultancy has delivery teams that can handle the detailed implementation. Your job is to make sure the right problem is being solved, the proposed approach makes sense and the client understands the value they should get from it.

You'll also support proposals, presentations and early conversations with prospective clients as the consultancy builds its customer workflow offering.

What They're Looking For

You'll probably come from a ServiceNow consulting, CRM transformation, business architecture or customer operations background. You need a good understanding of the ServiceNow platform and ideally experience with CSM or FSM. You do not need both.

They are more interested in whether you understand CRM properly. You should be comfortable discussing customer journeys, case management, service operating models and the role technology can play in improving the experience for both customers and service teams.

Candidates with a strong Salesforce or wider CRM background will also be considered, but you will still need enough ServiceNow knowledge to speak confidently about the platform and how its workflows could support customer operations.

You'll need to be comfortable leading workshops, advising senior stakeholders and turning broad business problems into clear recommendations. Experience developing roadmaps, business cases or client proposals would be useful. ServiceNow certifications would be a bonus, but they are not the main thing the manager will judge you on.

Why It's Worth Looking At

This is a chance to get involved in an area of ServiceNow that is still taking shape. You will not be stepping into a rigid role or simply repeating the same type of implementation. You'll help decide how the consultancy approaches the market and what its customer workflow offering should look like.

It should suit someone who enjoys ServiceNow but wants to spend less time on configuration and more time working with senior clients, shaping programmes and solving business problems.

You can be based anywhere in the UK. Travel to one of the consultancy's UK offices will usually be around once a month, with client travel required at key project milestones.

If your current title is different but your background covers ServiceNow, CRM and customer transformation, I'd still be keen to speak with you.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

You may also be interested in these jobs

M365 Developer

Michael Page • Permanent • Remote (Runcorn, Halton, England, United Kingdom) • £45k - £55k / year • 3d ago

IT Work From Home

Our client is a Global Manufacturing business and they are looking to hire a M365 Developer to join the team. This role is hybrid with 3 days a week in the office in Runcorn. The business has been going through alot of T...

3d ago

Apply

UX/UI Designer - 3 Month Contract: Hybrid/Manchester

Adecco • Temporary • Remote (Manchester, Greater Manchester, England, United Kingdom) • 1w ago

IT Work From Home

UX/UI Designer - 3 Month Contract: Hybrid/Manchester Interviewing now for a UX Designer for an initial 3 month contract. You'll play a pivotal role in shaping the user experience across a discovery piece. Your creativity...

1w ago

Apply

Technical Lead: 6 Month Contract - Manchester/Hybrid

Adecco • Temporary • Remote (Manchester, Greater Manchester, England, United Kingdom) • 1w ago

IT Work From Home

Technical Lead: 6 Month Contract - Manchester/Hybrid Interviewing now for a Technical Lead for a 6-month project based in Manchester. As a Technical Lead, you will be at the forefront of our tech projects. Your expertise...

1w ago

Apply

Agile Delivery Lead: 3 Month Contract - Hybrid/Manchester

Adecco • Temporary • Remote (Manchester, Greater Manchester, England, United Kingdom) • 2w ago

IT Work From Home

Agile Delivery Lead: 3 Month Contract - Hybrid/Manchester We are seeking an Agile Delivery lead for a 3-month project (Outside IR35.) Your expertise will be on in the development of team members, mentoring, developing sk...

2w ago

Apply

HGV Class 1 (C+E) Driver

Northbridge Logistics recruitment LTD • Permanent • Manchester, Lancashire, United Kingdom • £35k - £45k / year • 2d ago

Warehouse & Driving Premium-Ad

HGV Class 1 (C+E) Drivers – Permanent Positions Northbridge Logistics Recruitment is currently recruiting experienced HGV Class 1 (C+E) Drivers for permanent positions across Oldham, Trafford Park and Manchester. We are...

2d ago

Apply

You may also be interested in these jobs

M365 Developer

UX/UI Designer - 3 Month Contract: Hybrid/Manchester

Technical Lead: 6 Month Contract - Manchester/Hybrid

Agile Delivery Lead: 3 Month Contract - Hybrid/Manchester

HGV Class 1 (C+E) Driver

HIREDONLINE

JOB SEEKERS

RECRUITERS

TOP SEARCHES